Our goal at 81EAST STUDIO is your complete satisfaction with your purchase.
In the case of camera failure, inclement weather, or any other unforeseen incident that prevents 81EAST STUDIO from shooting on a scheduled date the client will get a full refund of their deposit if applicable. No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed, when the booking was made.
Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; 81EAST STUDIO has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and then 81EAST STUDIO sent the buyer the correct photograph) it is then considered non-refundable. If a buyer has selected and purchase an incorrect photo, he/she must notify 81EAST STUDIO, before receiving the “incorrect” photograph. Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, 81EAST STUDIO will send the correct photo to the buyer free of charge.
Any questions regarding this Policy please call (949) 632-1424.
All products are subject to your state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. 81EAST STUDIO does, of course guarantee that the portraits you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed. Payment of orders is due in full when the order is placed. Products arrive right after payment is received. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion.
Please make your selection carefully before ordering and if you have any questions please call us at (949) 632-1424 or email us at firstname.lastname@example.org